Posts Tagged ‘acer laptops


Am I in a standoff with Acer?

If you need to catch up on this saga, first post is here, second is here. Check out the Acer Nightmare tag to see all Acer related posts.

So, I sent out my laptop 1/6. I got an email saying it had arrived to the Temple, TX location on 1/10. I got a call on 1/13 that they would not fix my laptop, and that they would hold it until 1/20, and then ship it back, unrepaired. I’ve not heard anything from
Acer, and no sign of a laptop.

I’m not quite sure what to do here – I know I should probably call them, but I have a feeling that I would get a poorAcer representative on the line and then bust out crying. This is stressing me out, and Acer’s not doing a damn thing to help. It’s been all up hill.

The amount of money I have invested in this is huge. I spent $800 on the laptop, and an extra $100 a year later for an extended warranty. I just laid in bed last night, thinking. That’s $900. That would cover a beater car, that would cover health insurance for 9 months, that would cover my last class I need to take to graduate. Instead I’m sitting here, carless, uninsured, and ungraduated (..I had to quit with one class to go.)

I know the money is spent, and I spent it at the time when school was paid for, I had great insurance, and a car. And I know that I walked in there willingly, handed over $800, and paid for the laptop. But I suppose I had trust in the company, especially with (what seemed like) a really good warranty, that I would at least have a working and functional laptop for a while. Not something I can barely use and has this mythical liquid spilled in it (that was sarcasm, Acer. No liquid has ever been around the laptop. Especially mythical liquid, that shit is rough.)

And I suppose that I put faith in a company when they wanted to make things better, that they wanted to prove to me that their repair service isn’t full of bad excuses and bad repairs. They told me it would be fixed, and they would pay for shipping both ways to help me out. They wanted to make things better to the point of calling me and telling me that would happen.

And then once it got to Temple, TX, they changed their minds. They weren’t going to help me, no, they were going to leave me up a creek without a laptop. And now I have no idea where anything stands.

I’ve had a lot of hits for stuff like “acer, mark_hill”. It says he is the U.S. sales exec for Acer. I wonder if other people are also having big problems with Acer repair services? Who is looking for Mark Hill?


Acer and

Wow, look what I found concerning Acer at! I’m gonna go through and see how many have the same “liquid” excuse that Acer (their Temple, TX location) gave me!

Wow, they have an F rating with the BBB!


Boooo, Acer!

So here’s the story.

About 2 years ago, I bought a laptop. An Acer Aspire 5100 series laptop.

Af first the laptop was fine. It did great, oh, for about two months. The screen went out on it, and I had to send it back for repairs.

I was impressed. They got it, fixed it within 48 hours, and shipped it back. I thought it was a little odd that I had to pay to ship the laptop back in the first place, most companies cover shipping. But it was $25, and I got my laptop back quickly, so I didn’t complain.

But after a few months other stuff started going bad. The network card would drop out randomly, the screen would go to white and blue vertical stripes, the touchpad was wonky. I researched my problems and found out that Acer repair, more than not, is pretty touch and go. Most complaints I have read say that the laptop came back to the owner in worse shape than it was sent out.

So, I tried to deal with the problems. Never mind the fact I pair $800 for a laptop that was nothing short of a drama queen. I was able to check my email and use basic programs, so I was Ok.

One day I just got fed up. It’s an $800 product, and on top of that I paid an extra $100 for an extended guarantee. I went to the Consumerist to see if there were any other complaints, and my god, there were.

I was looking around on the Consumerist when I found instructions on how to create your own Executive Email Carpet Bomb. You find the PR reps address, and then the list of executives of the company. You look at the format of the email, and try to reconstruct the email addresses of the people you want to contact – namely, the higher ups.

So I did this. I sent out an email explaining how disappointed I was in Acer, etc.,etc. I honestly didn’t expect to hear anything from them. But none of the emails bounced, so I knew the emails had to go somewhere.

A week or so later I got a phone call. It was Acer, from their offices in Temple, TX. They offered to ship my laptop back, free of charge, and fix all the problems I had complained about.

I was ecstatic. Insanely happy. They had listened! The consumer would get good customer service! I packed up my laptop and sent it out as soon as I could. My sweet little laptop was going to go straight to a fancy senior tech and all my problems would be fixed!

But today I got a phone call. That they won’t be fixing my laptop, and they are shipping it back untouched.

Because of “water damage”. And the screen problem is caused by said liquid (which, let’s say, this problem has been going on for a year now. If it WAS liquid, I would think the problem would either escalate or go away, depending on what type of liquid it was)

Ok, I admit I clicked over into bitch mode. But I had my reasons.

I DON’T HAVE LIQUIDS AROUND MY LAPTOP. At all. And when I told her this she said (pretty snotty) that they “have pictures” and that “their employees don’t have liquids around the computer, so it wasn’t them.”

NO SHIT. She automatically assumes that I was blaming them, which I have huge troubles with, because at that point I was more than surprised, and blaming them wasn’t even in the realm of realistic. This actually offended me, and a lot.

Secondly, they NEVER SAID that this was work had to be covered by the warranty . I assumed that they were doing this out of the kindness of their hearts, because I had a horrible laptop and they had the resources and ability to right a situation that was wrong, so they were doing this. I guess I was really out of line there.

This pisses me off beyond all belief. Water? WTF? I have heard this excuse being used on a huge amount of people that send their laptops back into Acer. I almost choked on my drink (but don’t worry! I wasn’t around the computer) when she said “water damage”, because 1) there is no liquid in the computer and 2) this line from them is getting very, very old. I’ve heard it before, and I bet I’ll hear it again.

So now, I’m awaiting a call from “Travis”. I am seriously not going to be quiet on this one – if they right the situation, I will apologize and let people know that Acer actually listens to their customers. But if they try to send that laptop back to me with the line that it was “liquid” in the laptop, I swear to god I will be emailing and calling everyone within my power. I was promised that a senior tech would fix my laptop, and now I am being told that they aren’t going to touch it. I was told, in the original phone call, that they wanted to make me happy. And accusing me of doing something that I have no clue what actually happened is not scoring too high on the “happy” factor.

Do you know someone who has been treated badly by Acer?

About Me

An always interesting but sometimes random blog of a 20-something just trying to save money in Cincinnati, Ohio. I am also a wanna-be foodie on a budget.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.

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About Me

An always interesting but sometimes foul-mouthed blog of a 20-something just trying to save money in Cincinnati, Ohio.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.

Social Networking Thingies