Posts Tagged ‘acer aspire 5100 series

03
Feb
09

The Acer Laptop Returns

(To catch up on the Acer saga, please check the Acer Nightmare tag. First post is here, second is here, and third is here. The laptop in question is an Acer Aspire 5100 series, which had a loose screen hinge, faulty touch pad, chronic overheating, whining fan, and would occasionally freeze up with blue and white vertical stripes on the screen, which I was told that was the video card going out.)

aceraspire5100series

So, Acer sent the laptop back to me, completely and utterly untouched and unfixed. Even the problems that would NOT even be close to being caused by this mysterious liquid – loose hinge for the screen, bad touchpad – they didn’t even bother fixing. Thanks, Acer.

They sent it back in a box that I had sent it in, and the box was wearing thin and breaking in spots.

aceraspire5100

A couple shots of the box.

aceraspire

Same packaging, everything, and no paperwork – so I have no idea if they even opened it, what they *might* have done to it, nothing. If something would have happened to the box since it was so flimsy anyways, there would be no identifiable info about the laptop itself.

Here are a couple of pics of the outside of the laptop – the touchpad, the lose hinge, etc.

acer

This is the back hinge. The white residue you see is from duct tape.. I had to use duct tape to keep it from wobbling. I took it off before I sent it back.

acertouchpad

This is the touchpad, and this is the wear from only a year and a half worth of use. The buttons want to fall out, the color is actually wearing down, you can see scratches on the laptop. The laptop has spent most of it’s time on my desk. The touchpad itself was faulty.

acerstripesonscreen

It’s just made from cheap plastic, as you can see. Hasn’t held up well.

acerpowderonlaptop

This is the bottom of the laptop. I have no idea what this white powder is, but it is covering a lot – I just thought it was worth noting.

I have to admit, I am defeated. I think the main thing that broke me was the constant jerking and pulling from the customer service at Acer. Insisting they want to make me happy, paying for FedEx shipping back, offering to correct the wrongs that they made and then deciding against it. Telling me that they wouldn’t touch it, and if they did, it would be $449. Naming a mysterious liquid as the problem, making even outer fixes like the touchpad and hinge un-doable. Assuming that I accused the repair reps of spilling a drink in the laptop when it had never even crossed my mind.

But even though I am defeated when it comes to this laptop, I can honestly say I will do absolutely everything in my power to make sure everyone knows the lack of quality and horrible Acer customer support offers. I will make sure that everyone I know, speak to, pass on the street, run across on blogs, forums, social networks, anyone that is looking for anything computer related will know what hideous treatment they give their customers, and that they have no problems promising something then deciding differently. I would have taken them very little to make me happy, but instead they give excuses and false promises.

I don’t want anything from Acer anymore. But what I do want is for people to know how Acer treats the people that buys their products. I have filed a report at RipoffReport.com, I will be filing with the BBB, and I will be contacting the consumer media watchdogs. Yelp is probably a good idea, too.

If anyone needs the contact info for the top 5 executives at Acer, here you go:

These are the person business emails of some of the Acer Pan America Executive Team

Rudi_Schmidleithner@acer.com, President
Mark_Hill@acer.com, General Manager, Acer America
Mark_Groveunder@acer.com, Vice President, Customer Service
Clarence_Worthington@acer.com, Senior Director, Sales Operations and Fulfillment
Joe_Castillo@acer.com, Director, U.S. Retail Sales

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An always interesting but sometimes random blog of a 20-something just trying to save money in Cincinnati, Ohio. I am also a wanna-be foodie on a budget.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.


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About Me

An always interesting but sometimes foul-mouthed blog of a 20-something just trying to save money in Cincinnati, Ohio.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.

Social Networking Thingies