28
Jan
09

Am I in a standoff with Acer?

If you need to catch up on this saga, first post is here, second is here. Check out the Acer Nightmare tag to see all Acer related posts.

So, I sent out my laptop 1/6. I got an email saying it had arrived to the Temple, TX location on 1/10. I got a call on 1/13 that they would not fix my laptop, and that they would hold it until 1/20, and then ship it back, unrepaired. I’ve not heard anything from
Acer, and no sign of a laptop.

I’m not quite sure what to do here – I know I should probably call them, but I have a feeling that I would get a poorAcer representative on the line and then bust out crying. This is stressing me out, and Acer’s not doing a damn thing to help. It’s been all up hill.

The amount of money I have invested in this is huge. I spent $800 on the laptop, and an extra $100 a year later for an extended warranty. I just laid in bed last night, thinking. That’s $900. That would cover a beater car, that would cover health insurance for 9 months, that would cover my last class I need to take to graduate. Instead I’m sitting here, carless, uninsured, and ungraduated (..I had to quit with one class to go.)

I know the money is spent, and I spent it at the time when school was paid for, I had great insurance, and a car. And I know that I walked in there willingly, handed over $800, and paid for the laptop. But I suppose I had trust in the company, especially with (what seemed like) a really good warranty, that I would at least have a working and functional laptop for a while. Not something I can barely use and has this mythical liquid spilled in it (that was sarcasm, Acer. No liquid has ever been around the laptop. Especially mythical liquid, that shit is rough.)

And I suppose that I put faith in a company when they wanted to make things better, that they wanted to prove to me that their repair service isn’t full of bad excuses and bad repairs. They told me it would be fixed, and they would pay for shipping both ways to help me out. They wanted to make things better to the point of calling me and telling me that would happen.

And then once it got to Temple, TX, they changed their minds. They weren’t going to help me, no, they were going to leave me up a creek without a laptop. And now I have no idea where anything stands.

I’ve had a lot of hits for stuff like “acer, mark_hill”. It says he is the U.S. sales exec for Acer. I wonder if other people are also having big problems with Acer repair services? Who is looking for Mark Hill?

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About Me

An always interesting but sometimes random blog of a 20-something just trying to save money in Cincinnati, Ohio. I am also a wanna-be foodie on a budget.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.


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About Me

An always interesting but sometimes foul-mouthed blog of a 20-something just trying to save money in Cincinnati, Ohio.

Likes: cats, pink alcoholic drinks, my KitchenAid mixer, knitting.
Dislikes: Our health care system, celery.

Social Networking Thingies




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